Protection of personal information
At Montreal Osteopath, protecting your personal information is paramount.
We limit the information we collect to that which is relevant to our care activities.
As osteopaths who are members of the Corporation des professionnels ostéopathes du Québec (CPOQ), we have a code of ethics that imposes record-keeping obligations on us.
When selecting our technological tools, we also make sure to choose those that provide a level of service and protection that is adequate for our practice.
Here we detail the different types of data we collect using these technological tools.
Contact and email exchanges
When you contact us by email we collect your email address and other information you send us.
This data is stored in our email solution used for communication and may be archived in our patient files to maintain a professional relationship.
Appointment made via Go rendez-vous
To book appointments and manage patient files, we use the Go rendez-vous solution. It complies with strict security standards to protect your personal information.
When booking an appointment, you will be asked to create an account and accept their terms of use and privacy policy.
Data related to website usage
When you visit our website, certain information related to your browsing is automatically collected.
Our approach to choosing technology aims to minimise the collection of personal information via our web technologies. We configure our systems to limit their use and ensure that your privacy is protected.
Integration of third-party tools on our website
We also employ selected third-party technologies for their compliance with Quebec Law 25 and/or its equivalent, GDPR, in Europe.
This data may be used for various reasons: technical, functional, tool security, user behavior analysis to optimize our products and services, or even for marketing communications.
External third-party services used
| Name | Reasons and information | Personal information collected | Product Policy |
| Google Analytics | To study visitor behavior and improve our website. |
The basic configuration used does not collect IP addresses; however, Google’s policy, to which we refer, informs you that it is possible for them to collect it. Our consent solution allows you to refuse this collection. |
https://policies.google.com/privacy?hl=en-CA |
| Google Workspace | To exchange information by email. | Google adheres to strict security standards to protect your personal information. | https://workspace.google.com/intl/en_ca/terms/service-terms/ |
| YouTube | To broadcast videos on our site. | YouTube adheres to strict security standards to protect your personal information. | https://www.youtube.com/intl/ALL_ca/howyoutubeworks/our-commitments/protecting-user-data/ |
Management of your cookie consent
To allow you to control the use of cookies and third-party technologies, we have implemented a consent management system directly accessible on our site.
You can change your preferences at any time by following this link.
Questions
For any questions about your personal data with us, contact Laurent Caille at info@montrealosteopath.com or by mail:
5660 Monkland Ave.
Notre-Dame-de-Grâce, H4A 1E4 (Canada)